Return & Refund Policy

We want you to love what you order. If something isn't right, here's how our return process works.

Return Window
You may return your item within 14 days of the delivery date.

Return Eligibility
Items can be returned for any reason, provided they are:

• Unused and in their original condition
• In the original packaging, with all accessories, manuals, and tags included

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable courier service, as GlowTek is not responsible for items lost or damaged during return transit.

How to Start a Return

1. Contact us at customersupportglowtek@gmail.com or WhatsApp +92 315 1911253 within 14 days of delivery
2. Share your order number and reason for return
3. We'll confirm your return and provide the return address
4. Once we receive and inspect the item, we'll process your refund

Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days, using the same payment method as your original order. For Cash on Delivery orders, refunds will be issued via bank transfer.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We'll arrange a free replacement or full refund, and will not charge you for return shipping in this case.

Non-Returnable Items
For hygiene reasons, items that have been used or show signs of use may not be eligible for return unless defective.

Questions?
Reach out to us at customersupportglowtek@gmail.com or +92 315 1911253 — we're happy to help.